Re: scanner failed & paper jam officejet 4622

Hello,

Please try the below steps ..

1. Press SETUP ( wrench ) , then
2. Press TOOLS , then
3. Press CLEAN PRINTHEAD

It would print and Print Diagnostic Page. check if all the colors are there.

Also have the printer connected directly to a Wall Outlet.

If issue persists, then call HP Tech Support .

If you are in US , the toll free # is 1-800-474-6836 .

If you are not in US , then log on to www.hp.com , at bottom-left corner there is a world map icon, click on it and then select the region you belong to, which would then provide support options for you for that region.

Regards,
Jabzi

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