I have an HP Photosmart Premium C310 series printer and I have been unable to scan.
When I tap the SCAN icon it gives me choices of COMPUTER or MEMORY CARD. I tap COMPUTER and I get a message that is preceeded by a yellow triangle with an exclamation sign in it and says SCAN PROBLEM. Try scanning from computer. Refer to documentation for detail. The manual that came with the printer is not helpful at all.