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Re: Scan to email on Photosmart 7525

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Dear Mario,

 

Thank you kindly for your quick reply.  

 

I have a Mac and the HP Print/Scan Doc will not work with IOS.

 

I have the HP Photosmart 7525 and it just recently stopped scanning - reporting that the computer cannot be found.  It used to work perfectly - sending scanned documents to my computer.  Possibly the upgrade of the IOS might have changed something?  

 

I am frustrated due to having reloaded on the softrware and having run diagnostic wireless tests and device update reports.  I even changed the IP address to 8.8.8.8 & 8.8.4.4. as suggested but even with everything seeming to be okay when I put a page in to scan it the window states "no computer found".   

 

Thank you for any expertise.  I wonder if there is a phone number for technical assistance I can call to do this with an expert on the other end?

 

Have a good night,

Kristi


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