Hi AWI,
I am sorry to hear that you are having issues faxing. I would like some more information from you so I can look further into this issue for you.
Could you respond to me with this info:
Are you able to fax from your printer, stand-alone?
What model of printer do you have?
Are you running Windows or Mac?
Have you printed a Fax Test? If yes, does it pass or fail on anything?
Look forward to hearing from you! :)