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Re: printer will not print 2nd page of file

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Hello 6booterstown. I understand your printer will not print the 2nd page of your documents. To commence troubleshooting, please attempt printing from a secondary printer. If the issue exclusively occurs on one program (Microsoft Word for example), that would indicate the program isn't functioning correctly. Uninstalling and reinstalling that program would likely resolve the issue.

 

If the printer does this on two or more programs, uninstalling and reinstalling the printer software is the next troubleshooting step.

 

This HP document provides additional information on uninstalling printer software: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02259020

 

This HP document provides additional information on installing printer software: http://www8.hp.com/ca/en/support-topics/printer-installation/install-download-printer-drivers.html

 

if the issue remains after the re-installation of the software, this is suggest a potential operating system issue. The next step is to perform a system file scan of the computer for any corruption, and permission issues regarding the operating system functionality.

 

To perform this scan, go to the start menu, type “CMD” in the search bar. Now, you should see a shortcut for CMD above. Right click on it, and click “run as administrator”. If it asks you for administrative permission, please allow permission.

You should see Command Prompt open. Type in this command and hit Enter afterward: sfc /scannow
 

This will take a series of minutes to complete. Running this might find a corrupted file or service and repair it. After it completes it will basically say either no corrupted files were found, corrupted files were found and repaired, or corrupted files were found but were unable to be repaired. Restart after this completes and attempt a print job you were unable to perform.

 

If these steps do not resolve the issue, further advanced troubleshooting will have to be performed. Please inform me of your results when you complete this troubleshooting.

 

Mario


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