$ 0 0 Hi, Please try the following fix: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02914910&tmp_task=solveCategory&cc=us&dlc=en&jumpid=reg_r1002_usen&lc=en&product=5096386 Please also check ink cartridges, the setup ink cartridges are NOT full. Regards.