Can you please confirm that the "Update IP Address" on the PC has the correct IP address for the printer?
That seems to be a common issue. The IP address of the computers need to be downloaded to the printer.
Have you tried calling in for support? The agents can establish a remote connection to your computer to help troubleshoot.
Phone support is at: 800-334-5144
Let me know. I'm here to help. This should be working.