Hi, BH--
It did reinitialize, if that's the right term. That is, it repeated the initial start-up as if it were new, right out of the box, asking for language setting, etc.
So that was a factory reset and it cleared everything? If so, it's awesome. Thank you.
That makes me wonder if you might have an answer for the original problem, which I'll describe in a separate post.
Much appreciated--Dana