Hi ash86,
Here is the closest troubleshooting document to your issue: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03672603&tmp_task=solveCategory&cc=us&dlc=en&lc=en&product=5058338
If that doesn't work, and since the printer is brand-new, you can contact HP support in North America at 1-800-474-6836 or find the local telephone number for your country here: http://welcome.hp.com/country/w1/en/support.html Please look for the category "Technical Support After you Buy"