Hello BillSully,
Welcome to the HP Forums!
I understand the HP shortcut on your computer doesn't work. What type of printer do you have? Click here to find out: Model Number.
What is your operating system on your computer? Windows or Mac?
If you have a Windows computer, then please follow this HP document here. I realize this document does state a "Script Error", but this patch should work.
Looking forward to hearing from you. Have a great day! :smileyhappy: