Re: My print resolution will not stay at 1200 dpi - HP Envy 4500

Hello momfor2,

It appears that when trying to print your coupons, the printer won't stay with the max dpi setting. I will try to assist you with this.

I looked into this, with a printer in one of the labs and was able to find two places within the printer software where the quality of the output can be changed.

First go to the printer assistant (icon on the printer on your desktop)> click on preferences> click on the quality tab> this will allow you to pick tray, paper type, and output you may set this to "best". click apply. Exit the application and test a print. The program software may still overwrite the setting we just setup.

The other place is in the same location as above on the Quality tab, you will also see and "advanced" button, click on it to open another window> there should be an option for "print with max dpi" change this to "yes", click apply. Close the application and test.

This will set the printer to be printing with its max dpi setting, however as mentioned about the programs can still overwrite that. If it does, you may have to look up how to save the setting in the specific program that your printing from.

Let me know how you make out with that. Thank you for posting on the HP Forums.