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Re: Network printer stopped scanning but still prints..........

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Thanks for your suggestion.  I ran HP Print and Scan Doctor and it requested deleting an item which I replied OK, restarted and now nothing works.  I tried reloading the software under Admiinistrator and it won't complete.  I have uninstalled and tried re-installing the printer and I get the following error:

 

Issue preventing installation

Local System

 

Installer cannot access this registry key.  Pleasue ensure installer has access to the registry and click retry.

 

Registry key:  HKEY_LOCAL_MACHINE/SYSTEM

 

I have no idea how to proceed.  I did look at the Device Manager and saw something really weird.  Under Imaging devices it shows the HP Photosmart 7520 seroes (Net) that shows device operating properly.

Under Other Devices there are 12 HP Photosmart 7520 series entries.  How could this happen?

 

What should I do???

 

Regards............Ralph

 


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