i already downloaded and installed the "Critical Update to Correct an Issue when Making a Standalone Copy". when i pressed the update button, another window appeared saying problem found. HP device update can not proceed. even though the device is connected to the computer and powered on and no error state. when i press the "start again" button, the window shows the beginning of the update procedure. i'm from Philippines by the way. i still can't make a copy from my printer. does the update not compatible for asian countries?