My printer after only about 3 months developed 2 problems.
1. the document feeder for copying or scanning does not work.
2. Any time I try to scan or copy, I get a message on the screen that says "The original is jammed in the automat document feeder. Open the ADF cover, remove and reload the original, and then try again.
I have looked in every place possible for a paper jam and there is none. I have turned off and re-started it, unplugged and re-plugged the printer and still get the same message.
This problem also interfers with my ability to copy and scan documents as I must open the cover every time the message occurs in order to be able to deal with 1 page. My work is piling up. Please give me a solution!