Re: HP 7612 Scanner error

Hello

Please do perform the firmware update 

https://support.hp.com/us-en/drivers/selfservice/hp-officejet-7610-wide-format-e-all-in-one-series/5153788/model/6879040

Or 

https://ftp.hp.com/pub/softlib/software13/printers/oj7612/OJ7612_1829A.exe

if the problem still continue , please do reply with the below information :

> What happen when you try to copy multiple document ?

> is it specific to application or format based (images or document) ?

>when does this problem happen ?

>did you try to scan to thumb drive ( pen drive) ? if not try and share the outcome 

you can also reinstall the full fetaure software and test the funtionality  

Do take a look at the tutorial : 

https://support.hp.com/us-en/product/hp-officejet-7610-wide-format-e-all-in-one-series/5153788/model/6879040/document/c03466081

if this post was some help give a thumbs up and accpet the solution 

Thanks 

cheers