Thank you for your prompt response. Your response doesn't work for me because everything is clean in my place :) But I'd like others to know what I discovered. Somewhere in my continued searches last evening I noticed that the instruction to turn off the printer and unplug the cable from the electrical outlet differs depending on source. So I tried it again, but this time I left the printer on rather than shutting it before pulling the plug. This worked. Thank you!
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