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All Scanning, Faxing, and Copying posts
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     wrote:

    Thanks for the reply, but I am loading the automatic scanner with 30 pages of double sided documents.  Yes, the first page first side is facing up.  


     

    You are welcome.

     

    Duplex, whether one page or many pages, should provide the correct front-to-back flip.

     

    Yes, document page(s) should stacked and loaded face up with the top of the document (first lines) toward the ADF / printer. 

     

    If you have not done so,

    Restart the printer and the computer

     

    Consider using a different program to scan the document.  A different software can give you the option to double check and / or set the "flip" option.

     

    Flip is description varies on different printers / software.

    Example:

    HP_Scan_Extended_Shortcut_1-1A.JPGHP_Scan_Extended_Shortcut_1-1A 

     

    Flip over typically describes the action of flipping the paper "over" (grasp paper at the side edge) or "up" (grasping the paper at the bottom edge to flip.

     

    Older software may describe the flip action as "flip long side" or "flip short side" - used with orientation portrait is "flip over", that is, side to side as one would turn the pages of a book bound at the left (or right) edge.

     

     

    HP Scan (provided with your printer software) and HP Scan Extended work (and look) in a similar manner. 

     

    NOTE:  HPSE provides options that the regular scan software may -- or may not -- support, including "Auto Detect Size" (for scans on glass) that extracts the boundary (edges) of the document or image to be scanned.

     

    Scan software works much the same way for both JPEG and for PDF - that is, the options look very similar when viewing the scan menu.

     

    The following example, shows the "flip" choices.

     

    HPSE_Scan-to-PDF_1.jpgHPSE_Scan-to-PDF_1 

    Download, save, and install   HP Scan Extended – Exceptional free HP scan program:  HPScan Extended features include (and are not limited to): Single, Multiple scans, Image and PDF scans, Email as PDF / JPEG, Source selection, Page Size choices include Auto-Detect (extracts image / document boundary).  May include OCR (Save as Editable Text).

    NOTES

    • HPSE is an older subset of the printer software; features are very similar to scan software included in 2015 or newer Full Feature Software packages.
    • If you have the newer version of the scan software inside your Full Feature Software, use that: Printer Assistant shortcut icon on Desktop (named for printer) > Scan a document or image (wording varies).
    • Although the HPSE program works as a separate program, HPSE is dependent on the infrastructure provided by the printer software. The Full Feature Software for your printer should be installed before installing HPSE.

     

    NAPS2 -- Not another PDF Scanner – free program scans PDF files and image(s) as .jpeg or PDF file(s).  Includes OCR.  Download, save, and install to use.

     

     

     

    Thank you for participating in the HP Community Forum.

    We are a world community of HP enthusiasts dedicated to supporting HP technology.

    Click Thumbs Up on a post to say Thank You!

    Answered? Click post "Accept as Solution"to help others find it.

     

     

     

     

     

     

     

     

     

     

     

     


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    Private Message Sent


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  • 01/15/19--13:00: Re: Scanning with lid open
  •  

    Welcome to HP forums, I see that you are getting "feed tray is empty" error message when you scan with the lid open.

     

    Update the printer firmware

    Refer the HP document for the steps to update the printer firmware:- Click here

     

    Perform a power reset

    1. Turn on the printer, if it is not already on.
    2. Wait until the printer is idle and silent before you continue.
    3. With the printer turned on, disconnect the power cord from the rear of the printer.
    4. Wait at least 30 seconds.
    5. Plug back the power cable straight to a wall outlet without any surge protector and printer.
    6. Turn on the printer.

    Let me know how it goes.

    To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

    Cheers.


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    Scan to network folder just quit working and posts message "Cannot connect to \\Acer-Tower\users\.......\.....\.......".

     

    I confirmed that the network path is correct and also created a new network folder and EWS reports "Invalid Share". I have disabled all firewalls including router security.  Spent six plus hours trouble shooting, removing the printer software, reinstalling, running HP print and Scan diagnostics [worthless]  and suggestions within the HP community.  Also HP's new front end for setup using a dialog box to locate the network path. Once this software fails once, any reattemp will lock up the computer and force a restart.

     

    I am running Windows 7 Home Premium SP1 and a Netgear B90 (4) port router.

     

    Further testing using HP Scan to computer will save the file to both paths when configured to do so.  Also scan to computer from the printer will save the file to the proper directories without issues.

     

    What does not work is scan to NETWORK FOLDER - Any help would be greatly appreciated.


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    This is the link HP sent me to alert me to


     wrote:

    Scan to network folder just quit working and posts message "Cannot connect to \\Acer-Tower\users\.......\.....\.......".

     

    I confirmed that the network path is correct and also created a new network folder and EWS reports "Invalid Share". I have disabled all firewalls including router security.  Spent six plus hours trouble shooting, removing the printer software, reinstalling, running HP print and Scan diagnostics [worthless]  and suggestions within the HP community.  Also HP's new front end for setup using a dialog box to locate the network path. Once this software fails once, any reattemp will lock up the computer and force a restart.

     

    I am running Windows 7 Home Premium SP1 and a Netgear B90 (4) port router.

     

    Further testing using HP Scan to computer will save the file to both paths when configured to do so.  Also scan to computer from the printer will save the file to the proper directories without issues.

     

    What does not work is scan to NETWORK FOLDER - Any help would be greatly appreciated.



    responses: https://h30434.www3.hp.com/t5/t5/user/viewprofilepage/user-id/3293497#latest-posts. As usual the results are: The page you are trying to access was not found. Please check your URL for typos and try again.


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    The ADF has become problematic on my LaserJet Pro m426fdn unit. I have replaced the ADF rollers and separation pads several times on the m425fdn unit, and it was covered in the service manual for that unit. I can find no instructions for replacing the ADF rollers and separation pad on the m426fdn, niether in the service manual or anywhere I've searched online. The parts have been ordered. Perhaps it's so simple I will see how to do it without instructions when the parts come, but if anybody could point me to actual instructions for replacement I would be very grateful. Thanks!


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    Is there a current list of MFPs that support incoming faxes sent directly to e-mail? Product specs don't always show this.

     


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  • 01/15/19--14:04: Re: touchscreen display
  • ,

     

    Thank you for the update,
    I appreciate your time and efforts, 

     

    I'm glad I could contribute towards resolving the issue and finding the solution you were looking for.
    Thanks for taking the time to let the community know about the solution.

     

    You've been great to work with and it has been a genuine pleasure interacting with you.
    I hope both you and your product works great and remain healthy for a long time ;) 

     

    Take care now and do have a fabulous week ahead. :)
    Regards,


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    Welcome to the HP Forums :) I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

     

    Let's try to do a root uninstall and reinstall of the software:

     

    Unplug any USB cable, if any, before doing this.

     

    1.) In Windows, search for and open Programs and features

    2.) Select your HP Printer

    3.) Select Uninstall

    4.) In Windows, search for and open Devices and printers

    5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

    6.) Open up the run command with the "Windows key + R" key combo.

    7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

    8.) Click on the "Drivers" tab

    9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

    10.) Select Ok

    11.) Select Apply and Ok on the Print Server Properties windows

    12.) Close Devices and Printers

    13.) Open up the run command with the "Windows key + R" key combo

    14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

    15.) Restart the computer.

     

    Once done, please download and install the software from here:

    https://support.hp.com/in-en/drivers

     

    Let me know if this helps.

     

    If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

     

    Thanks!

     

    Have a great day!


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  • 01/15/19--14:26: How to receive faxes
  • How do I receive faxes using my printer without a landline? 


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  • 01/15/19--14:42: Re: Scanner not working
  •  

    Thanks for the reply.

    I appreciate your time and effort.

     

    Update the printer firmware

    Refer this HP document for the steps to update the printer firmware:- Click here

     

    Let me know if that helps.

    Cheers.


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    Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

     

    I have gone through your Post and would like to help


    I suggest we update the Firmware and check.

     

    Let's start with a printer reset

     

    (1) Turn the printer on, if it is not already on.
    (2) Wait until the printer is idle and silent before you continue.
    (3) With the printer turned on, disconnect the power cord from the rear of the printer.
    (4) Unplug the power cord from the wall outlet.
    (5) Wait at least 60 seconds.
    (6) Plug the power cord back into the wall outlet.
     NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
    (7) Reconnect the power cord to the rear of the printer.
    (8) Turn on the printer, if it does not automatically turn on.


    The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
    Wait until the warm-up period finishes and your printer is idle and silent before you proceed
     

    Then update the Firmware from this Link: https://support.hp.com/us-en/drivers

     

    Try copying and let me know how it goes

     

    If the issue persists we will attempt a Semi Full Reset

     

    Keep me posted how it goes

     

    Thank you and have a wonderful day 😊

     

    If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.


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    Thank you for joining HP Forums.

    It's a pleasure assisting you in finding answers to your technical queries.

     

    To provide you with an accurate solution, I'll need a few more details:

    Is the printer added as an AirPrint?

    Make sure the printer and computer are connected to the same network.

     

    I suggest you do a Hard Reset

     

    (1) Turn the printer on, if it is not already on.

    (2) Wait until the printer is idle and silent before you continue.

    (3) With the printer turned on, disconnect the power cord from the rear of the printer.

    (4) Unplug the power cord from the wall outlet.

    (5) Wait at least 60 seconds.

    (6) Plug the power cord back into the wall outlet.

    NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

    (7) Reconnect the power cord to the rear of the printer.

    (8) Turn on the printer, if it does not automatically turn on.

     

    The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

    Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

     

    I would suggest here is to update the printer firmware. If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to check for the latest firmware update if available for your printer, using this website.  Or you can directly update the printer firmware from the printer control panel.

    For more details on how to update the printer firmware, please follow this link: HP Printers - Updating or Upgrading Printer Firmware Once done restart the printer.

     

    Then,  I’d suggest you assign a public DNS to try and fix this issue. Here are the steps:

    • Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
    • Type the IP address on your web browser to obtain the printer EWS page on your computer.
    • Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
    • Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
    • Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
    • Click on radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)
    • Restart the printer and the router and check for issue resolution.

    Keep me posted, how it goes!

    Have a great day!

    Cheers:)


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    Thank you for joining HP Forums.

    It's a pleasure assisting you in finding answers to your technical queries.

     

    As the HP smart app is working fine this should be an issue with the HP easy scan.

     

    Uninstall the HP easy scan and use the below link to install the HP easy scan.

     

    Click here: https://itunes.apple.com/in/app/hp-easy-scan/id967004861?mt=12

     

    Keep me posted, how it goes!

    Have a great day!

    Cheers:)


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    Welcome to HP forums, I see that you are unable to scan from the computer but can print.

     

    Run the Print and Scan Doctor

    Download and run HP Print and Scan Doctor  to automatically diagnose and resolve printer hardware and connection issues.

    After the Print and Scan Doctor opens, click Fix Scanning to test your scanner, and then follow any instructions to resolve the issue.

     

    Check Windows Image Acquisition settings

    1. In Windows, search for and open View local services.

    2. In the Services window, scroll down the list and find Windows Image Acquisition (WIA).

    3. Look at the Status and Startup Type values.

      • If the status is Started or Running and the Startup Type is Automatic, WIA is running correctly. Skip to the next step.

        Making sure WIA Status is Running and Startup Type is Automatic

      • If the status is Disabled or no status displays, right-click Windows Image Acquisition (WIA), click Properties, click the General tab, select Automatic from the Startup type dropdown menu, and then click Start.

        If the Start button is grayed out, go back to the Services menu, make sure Remote Procedure Call, Shell Hardware Detection, RPC Endpoint Mapper, and DCOM Server Process Launcher are running and set as Automatic, and then start WIA.

    You can refer to this HP document for more assistance:- Click here

     

    Let me know how it goes.

    To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

    Cheers.


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    Welcome to HP Forums,  

    This is a great place to get support, find answers and tips,
    Thank you for posting your query, I'll be more than glad to help you out :)

     

    I see that you're unable to access scanning/maintenance printer options from HP computer,
    Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

    • Did this happen after a recent window or software update?
    • Have you tried any troubleshooting steps?
    • What is the operating system?
    • Have you tried updating the printer drivers?
    • Could please share the screenshot of the screen?

    Keep me posted for further assistance.


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    Thank you for joining HP Forums.

    It's a pleasure assisting you in finding answers to your technical queries.

     

    I understand the printer can print but cannot copy, need not worry I'll be glad to assist you with this.

     

    To provide you with an accurate solution, I'll need a few more details:

    Is the scanner bar moving and lit up?

     

    Meanwhile, I suggest you do a Hard Reset

     

    (1) Turn the printer on, if it is not already on.

    (2) Wait until the printer is idle and silent before you continue.

    (3) With the printer turned on, disconnect the power cord from the rear of the printer.

    (4) Unplug the power cord from the wall outlet.

    (5) Wait at least 60 seconds.

    (6) Plug the power cord back into the wall outlet.

    NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

    (7) Reconnect the power cord to the rear of the printer.

    (8) Turn on the printer, if it does not automatically turn on.

     

    The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

    Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

     

    Update the firmware for the printer using this link: https://support.hp.com/us-en/product/hp-deskjet-1510-all-in-one-printer-series/5157551/model/5385180/document/c02919168

     

    Restart the printer.

     

    Keep me posted, how it goes!

    Have a great day!

    Cheers:)


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  • 01/15/19--15:52: Re: scan
  • Thank you for joining HP Forums.

    It's a pleasure assisting you in finding answers to your technical queries.

     

    I see that you are facing issue while scanning need not worry I'll be glad to assist you. 

     

    To provide you with an accurate solution, I'll need a few more details:

    Are you facing the same issue while making a copy?

    Can you print from the computer?

    Are you facing this issue after an update?

     

    Howevre, click on this link: https://support.hp.com/us-en/product/hp-officejet-pro-8610-e-all-in-one-printer-series/5367603/document/c03466081 for scanning.

     

    Keep me posted, how it goes!

    If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

    Have a great day!

    Cheers:)

     


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    Welcome to HP forums, I see that you want to scan and save the file as PDF.

     

    How are you trying to scan, from a computer or from the printer control panel?

    Which application are you using to scan?

     

    Reply with the requested information for more assistance.

    Cheers.


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  • 01/15/19--16:29: Re: Cant see scan option
  • Hi Senan,

     

    thanks so much for your help.

     

    I checked all software etc was up to date and it was. Your advice on removing then adding the printer in Preferences worked perfectly. All is now back to normal.

     

    Really appreciate your assistance.

     

    Cheers...>Scotty