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HP LaserJet MFP M28w - Scan SW problem

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Hello. I have problem with scanning using HP Scan program and MFP 28w LaserJet Printer. When I open HP Scan program and try to scan document (as a PDF or JPG it doesn't matter) scanning is going on with breaks and after finish I have no picture of scanned document:

hp.jpg

And this only happens with HP Scan program.

- Its connectet via wifi with excelent signal (2.4Ghz)
- Have static IP aderess
- I performed a clean reset, installed the current driver and updated the fw
- the printer prints, copy and scan in 3rd party SWs

How do I get my native driver to work for my purchased printer?


Re: Shortcuts unable to connect to server

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@Alden4  Appreciate the help and will look at your message, but there are many of us in the same boat, so it would be best if HP could push out a solution which would, in the words of Steve Jobs, "Just Work" for everyone with an HP series 9000 All in one.

Re: Shortcuts unable to connect to server

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@Alden4 No messages in my Private Message box!!

Re: HP Easy Scan crasht on MAc since Update to 2.0

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No file named "com.hp.HP-Easy-Scan.plist"  in this location

Re: OCR for HP 2800 series

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@MarcoRivolta 

 

OK -- All the following is typed "on the fly" - not great - here we are...

Take from it what you will -- or ignore the lot.

 

OR

Go out and find, obtain, purchase OCR software and be done with all of it.

 

 

Start...

If your OCR is listed Programs and Features as OCR software,

Then

Your Operating System is some flavor of Windows that supports the full driver and the Universal Scan software

And

The listing Programs and Features is likely referring to the software linked to the HP Universal Scan and not the original HP Scan that is part of the full driver printer software.

 

No, I cannot explain why the HP Scan name ended up the same (although at least the shortcuts on the Desktop can still distinguish which app / software is which).  Perhaps the naming tangle is the result of a clever programmer joke... It's been interesting trying to explain the names and where / how they are used.  I'm not even sure at this point whether I'm even correct in my assessment of the situation.

 

Worse, the Printer Assistant has been removed from some full driver printer software packages -- this is fine, the Printer Assistant has no place in the new Full Driver software.  That said, it's a mess explaining the sudden change to those who have used HP products for a number of years and perhaps even used and liked the Printer Assistant.

 

DragonFur_0-1713989398514.png

 

 

Meh.

 

Programs_and_Features_Printer_Desktop_Icons_12Programs_and_Features_Printer_Desktop_Icons_12

 

Neither can I explain why -- presuming the OCR refers to HP Universal Scan / HP Scan named shortcut on the Desktop -- the software would not include the OCR line in in Shortcuts for OCR .

 

Note

I cannot untangle HP+ service (OfficeJet Pro 9135e) to test whether the following is true.

 

The "Guess" - What appears to be true...

 

HP+ has altered the software - OCR is no longer (was perhaps never??) part of the installed HP Universal Scan software for the new printer (OfficeJet Pro 9135e) .

 

HP+ has altered the software?? OCR is not part of the HP Scan software that is part of the Full Feature Software.

 

The HP Universal Software -- when pointing at the HP+ enabled HP OfficeJet Pro 9135e -- does not include the OCR shortcut.

AND

When I select the Envy 7855 (Settings gear on the top row), the OCR Settings is displayed as part of the list of Shortcuts.

 

HP_Universal_Scan_Menu_JPEG_Page-Size_3HP_Universal_Scan_Menu_JPEG_Page-Size_3

 

Conversely -- and perhaps partly because I've enabled HP+ ? -- HP Smart Shortcuts always include the various (extra) File types in the Shortcut edit / create dialog.

 

What does this mean for you??

Perhaps nothing and I cannot test for you -- my HP+ printer and Not-HP+ printer setup appears to be a migrated mixture of "there" and "not there" options.

 

OR

Maybe...

If you were to decide to enable HP+ 

Then...

With HP+ service enabled, somewhere / some place , in some way you could use the OCR software that is apparently somewhere / some place in this mess.

 

OR

Go out and find, obtain, purchase OCR software and be done with all of it.

 

 

Be Aware - Enabling  HP+ is a "big deal" 

Assuming it is available on your new printer, READ everything on the website BEFORE engaging the service!!

 

HP+ does give supported printers access to Print Anywhere -- nice.  Similar to the old ePrint tech.

 

References

 

-------------------- --------------------

Printer and HP+ service

 Contact HP+ Support

If needful, change your Country / Region

 

Note that HP+ assistance is only available for registered HP+ printers.

 

Reminder

An HP Instant Ink subscription is not required as part of the HP+ setup or HP+ service.

 

HP+ > Benefits, Requirements, Your Responsibilities

READ about HP+ here:

 HP+ Printing – Website / Information / FAQ

Scroll down on page to “Top Questions

 

 About HP Smart Advance for HP+ printers

 

====  ====  ====  ====  ====  ====

 

“Print Anywhere” Supported on Select Printers

  HP Printers - Print Anywhere with the HP Smart App

And

Watch Video >  How to use the Print Anywhere feature in the HP Smart App | HP Support

 

NOTE:  If a print job is blocked for more than 5 minutes, the HP Smart app cancels the job automatically.

 

FAQ > Section:  How do I disable or enable Print Anywhere or Private Pickup?

 

FAQ > Section: Which non-HP+ printers are eligible for HP Smart Advance?

Reference:  About HP Smart Advance for HP printers

HP Smart Advance is a productivity tool in the HP Smart app that offers advanced scanning and other document processing features. HP Smart Advance is available on eligible HP printers.

 

And

HP printers - Using advanced scanning features (HP Smart app)

 

 

 

Re: OCR for HP 2800 series

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hell of an answer! I guess you are not an HP employee, actually they should hire you, maybe as product manager

 

anyway, nope Hp+ not available where I am (Brazil) so I guess I will stick to Go out and find, obtain, purchase OCR software and be done with all of it

 

Still I will play with around a bit, if I find anything I'll post

 

thanks for the help

 

PS let me know if you got hired

Re: OCR for HP 2800 series

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@MarcoRivolta 

 

Well, thanks for the accolades --  your comments make my day!

I am known for my tendency to verbosity - it's a curse and a joy.

 

For the moment, I'll leave the "rambling" content in place.

What?

I might remove the post later -- If and this and that is tedious reading for those who are not interested in the details.

Smiling.

 

Truth, I'm far and away well Retired -- I will never again be driven by money and fame.  😎

 

"Pay it forward" - Kindness multiplies when applied with a free and generous hand.

 

Thank you for participating in the HP Community --

People who own, use, and support HPdevices.

ClickYes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

How to set PDF default size

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I have an hp MFP28-31 printer.
When I scan a document in and save it as a PDF file, it looks but it saves it with portrait size of 32.47 in x 23.61 in.
How do I change it to 8x11


Scanner in use

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I try to use the scanner and it gives "Scanner in use" message. Same message from Desktop and laptop, both via wifi. Also will not scan direct to plugged in USB.

 

I have run scan doctor from desktop and it fails but will not fix.

 

Printing is fine.

Re: Scanner won't since installing a new internet provider.

HP SCANNER NOT WORKING ON SMART TANK 450 SERIES

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Both my husband's and my computer and my phone, are unable to connect to the scanning component of our printer.

My husband's computer comes up with a WIA error but mine doesn't even recognise that a scanner can be used.

I have tried troubleshooting but am unable to get any progress.

My Deskjet Ink Advantage 5275 will not scan to my Lenovo laptop windows 11

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My Deskjet Ink Advantage 5275 will not scan to my Lenovo laptop windows 11.

It told me to go to 123.hp.com for help but that did not help.

Laserjet Pro MFP 3101fdw cannot use scanner

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Just purchased printer.  Installed it and was able to print, but when I tried to scan I ran into issues.  The printer display told me to download an app and drivers - which I did, but when I open the app "HP Smart" it states "no available printers found . Check with your admin for assistance".  The "add printer" option at the top is not available.  I am bewildered and frustrated.  I am using a MAC OS Sonoma 14.4, but also tried to use on an older Mac OS ,

Re: HP Easy Scan crasht on MAC since Update to 2.0

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With my hardware/software (iMac2020, Sonoma 14.4.1 and Officejet Pro 9020) no Scan 2.02 was installed.

So I rest with my solution by installing old Easy scan from TimeMachine backup. Runs well.

Also still no further support by HP, which will decide my further buyings.

Best Regards, 

Kay

HP LJ Pro MFP M329dw is this model can compatible with both Windows and Fedora (Version 30)

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HP LJ Pro MFP M329dw is this model can compatible with both Windows and Fedora (Version 30)


Re: How can I enlarge an item on my HP Envy 6420e

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Hi Dragon-Fur

Thank you for your reply.  I have downloaded but haven't had time to try yet

Thank you

Re: hp2700 series scanner/printer isn't working

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Hi @cjbaker,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

Try scanning from the printer driver if scanning from HP Smart or other apps does not work. Make sure the printer is on and ready, and then load your original into the scanner. In Windows, search Control Panel, and then open Control Panel. Click Devices and Printers.

 

You may refer to this document

 

Basic Troubleshooting

Check the connection status between your printer and your PC.
Ensure the printer, the PC, and the network or cable are correctly connected.
Restart your HP printer. Power it off and unplug the power cord. Let it be like this for a few minutes. After that, plug in the cable, power on the printer, and check if it works.

 

 Start Windows Services Status.

Note: This fix is for those using a printer series with a WSD port.

Press Windows + R to open the Run window.
Type services.msc and press the Enter key.
Look for Discover Host Provider and Discovery Resource Publication.
Right-click > Properties > under Startup select automatic > Ok
Check the printer status to see if it helps.

 

Hope this helps! Keep me posted for further assistance.

 

 Please mark this post as Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Re: Printer won’t print. Network is connected, printer recognizes the printer, but still won’t pr...

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Hi @John0421,

 

We did send you a response requesting for information.

 

Please share the details listed below to assist you further:

 

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).

- Error messages or Blinking lights (if any) on the unit.

- May I know which application you are using to print?

- When was the last time your printer was working fine?

- Were there any changes made to your printer recently?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Re: HP Smart app closes in the middle of a scanning project (often)

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Hi @Sloan3,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

If the HP Smart app is shutting down in the middle of a scanning project, there are several steps you can take to try to resolve the issue:

 

Update the HP Smart App: Ensure that you are using the latest version of the HP Smart app. Check for updates in the app store on your device.

 

Restart the App: Close the HP Smart app completely and then reopen it to see if the issue is resolved.

 

Restart Your Device: Sometimes, restarting your device can resolve software issues that may be causing the app to shut down unexpectedly.

 

Check for Device Compatibility: Ensure that your device is compatible with the HP Smart app. Check the app's compatibility requirements in the app store.

 

Clear App Cache (Android Only): If you are using an Android device, you can try clearing the cache for the HP Smart app. Go to Settings > Apps > HP Smart > Storage > Clear Cache.

 

Check for Software Updates: Make sure that your device's operating system is up to date. Sometimes, software updates can resolve compatibility issues with apps.

 

Reinstall the HP Smart App: If none of the above steps work, try uninstalling and reinstalling the HP Smart app on your device.

 

If the issue persists after trying these steps, there may be a more significant issue with the app or your device that requires further troubleshooting over the phone.

 

Hope this helps! Keep me posted for further assistance.

 

 Please mark this post as Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Re: Scan issue

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Hi @ctq,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

If you're encountering an issue while scanning documents with your HP DeskJet Ink Advantage 4535 All-In-One Printer, and restarting it hasn't resolved the problem, there could be a few potential causes and troubleshooting steps you can try.

 

  • Check Connection: Ensure that the printer is properly connected to your computer or network. If it's a wireless printer, make sure it's connected to the correct Wi-Fi network and that the signal is strong enough.
  • Software Update: Make sure both the printer's firmware and the scanning software on your computer are up-to-date. Sometimes, outdated software can cause compatibility issues.
  • Driver Reinstallation: Try uninstalling and reinstalling the printer drivers on your computer. Sometimes, driver files can become corrupted or outdated, leading to scanning issues.
  • Check for Paper Jams or Obstructions: Even if you're only scanning, a paper jam or obstruction within the printer could cause issues. Open the printer and check for any stuck paper or foreign objects, and remove them if present.
  • Verify Settings: Check the scanning settings on your printer and computer. Ensure that you're selecting the correct scanning options (e.g., color, resolution, file type) and that they match your preferences.
  • Scan from Computer: If you're using scanning software on your computer, try initiating the scan from there rather than directly from the printer. This can help identify if the issue is with the printer or the software.
  • Test with Different Documents: Try scanning different types of documents to see if the issue persists across all document types or if it's specific to certain ones.

 

By systematically checking these potential causes and trying the corresponding troubleshooting steps, you should be able to identify and resolve the issue with scanning on your HP DeskJet Ink Advantage 4535 printer.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 





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