I’m having similar problem and may you please send me the solution through private message? Thanks!
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Re: Scanner Busy, even after a fresh install
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Re: Officejet Pro 8620 giving false message of paper jam
This solution reminds me of (decades past) removing the toner cartridges from our old (then new) laser printers. We would "give them a shake" and extend the time we could use that cartridge.
I admit I have never lifted, turned over, and "given a good shake" to any printer.
I am glad it worked.
Thanks for posting back.
Thank you for participating in the HP Community Forum.
We are a world community of HP enthusiasts dedicated to supporting HP technology.
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Re: Error code 1106005 (0X1775)
Error code 110 6005 0X1775 on my M5035 MFP, I NEED TO GET THIS FIXED
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Re: Error code 1106005 (0X1775)
Error code 110 6005 0X1775 on my M5035 MFP, I NEED TO GET THIS FIXED
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Re: scanner will not work ..says no computer found
Scanner will not work says no computer found using windows 7
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Re: HP 6700 faxes won't process if cover sheet is selected from HP Printer Assistant
I replied about this earlier in the thread.
I have not used MS Fax and Scan and that issue would not be replicable/applicable because I'm reporting using the inherent cover page feature from HP Printer Assistant.
When you select the HP cover page from within the application, there's no way to save it. It either gets sent or it doesn't. There's no way to send that HP cover page with another application.
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Re: Can't get new Office Jet Pro 8710 to scan
Hi,
Thanks for using the HP Support Community.
You will need the FULL featured sofwtare (not HP Smart)
Check out these resources
Installing the Software for HP Officejet Pro 8730
(Important : select 8710 instead of 8730)
After installing the FULL featured software, enable scan to computer:
Other useful resources:
HP Officejet Pro 8700, 6900 series 
Setup Wizard
HP Officejet Pro 8710 / 8720 /8730 /8740 : Copy & Scan a 2 sided document using the ADF
Scan to Email setup and use (HP Officejet Pro 8700 series)
Hope that helps.
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Re: Scanning problems HP 4500 Envy Series
@Dea2019
Welcome to the HP Support Community!
Once the HP Full-featured driver has been installed, HP scan will be available on the computer.
To create a shortcut on the desktop screen:
- Open-File Explorer.
- Select This PC or Computer.
- Open the C: drive.
- Open Program Files (x86) folder > HP > HP Envy 4500 > Bin > HP Scan
- Right click on HP scan and send to desktop.
- Try to scan
If the HP Full-featured driver is not installed, follow the below steps:
Step 1: Clean uninstallation of HP drivers
- In Windows, search for and open Programs and features
- Select your HP Printer
- Select Uninstall
- In Windows, search for and open Devices and printers
- In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’
- Open up the run command with the “Windows key + R” key combo.
- Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
- Click on the “Drivers” tab
- Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
- Select Ok
- Select Apply and Ok on the Print Server Properties windows
- Close Devices and Printers, restart the computer.
Step 2: Click here to download HP Full-featured driver
Once downloaded, make sure to run the file to start the installation.
Step 3: Double click on the printer icon on the desktop screen to open HP printer assistant > Scan
Alternatively, use HP Scan and Capture app to scan
Click here to know how
Let me know how this goes.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
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Re: Scanner Function Not Detected -LaserJet Pro MFP M28a not detected on Mac computers but OK on ...
Cheers,
Shlomi
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Re: scan to memory card using Pro 8500 control panel
No, this is a printer in front of all..
If scanning does not work, that might be related to the error condition shown on the screen and may not be related.
If the printer show any error you would not be able to access the screen to perform a such, if you may bypass any error and access the Scan to Memory Card feature you may give it a try.
Also, the scanner mechanism might be defective, you may try following Step 3: Check the scanner bar functionality below and see if that may help:
If you cannot complete this task due to any error condition, nothing much can be done without resolving that error condition first...
Shlomi
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Re: HP Scanjet 5590 - Error 23 after installing MOJAVE
Hi,
HP Scan 3 is incompatible with Mojave, it is intended for earlier operating system versions.
From your Applications folder or its HP sub-folder delete any existing HP Scan, HP Scan 3 or HP Easy Scan application, delete it by moving it to trash, then empty the trash.
Next, install your scanner software for Mojave by following HP Easy Start below:
http://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip
Now scan using the HP Easy Scan application within your applications folder.
Regards,
Shlomi
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Re: can't connect Surface Pro
Let's run the HP Print and Scan Doctor:
Use this link for details on using the HP Print and Scan doctor: https://hp.care/2JyaC93
If the issue persists, let's do a root uninstall and reinstall of the software:
Unplug any USB cable, if any, before doing this.
1.) In Windows, search for and open Programs and features
2.) Select your HP Printer
3.) Select Uninstall
4.) In Windows, search for and open Devices and printers
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'
6.) Open up the run command with the "Windows key + R" key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
8.) Click on the "Drivers" tab
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
10.) Select Ok
11.) Select Apply and Ok on the Print Server Properties windows
12.) Close Devices and Printers
13.) Open up the run command with the "Windows key + R" key combo.
14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.
15.) Restart the computer.
Once done, please download and install the software from here:
https://support.hp.com/in-en/drivers
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Thanks!
Have a great day!
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Re: Scan multiple pages into a single doc on Samsung SCX-4826FN multifunction printer
Thank you so much for the quick response. It was not necessary for me to try downloading additional software as I finally figured out that it was the file format causing the problem. This particular software defaults to jpeg and will not support multi-page single files, even when you select "add pages" or "append existing file". It is necessary to re-select PDF every single time scan as there is no option to change the default and you can not append an existing file or it will revert to jpeg.
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Black solid line on copies
My printer doesn't have an automatic document feeder. I have followed all the steps suggested by HP, but the problem persists.
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Copy Problem HP OfficeJet Pro 8710 stopped printing 2 sided.
Screen says print job in process... wait
OR
it prints 1 blank page and then says printing cancelled
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Re: No Scan Options HP Officejet 6500 E709n
A warm welcome to HP Support Community!
Enabling Scan to computer using HP Utility may resolve the issue. Here is how to do it:
1.) On your Mac, click Finder, click Applications, click the Hewlett-Packard or HP folder, then double-click HP Utility. (If HP Utility is not available, download and install HP Utility from here)
2.) Under Scan Settings, click Scan to Computer, then make sure the Enable Scan to Computer check box is selected.
3.) Try to scan.
Let me know how it goes!
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!
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Re: Officejet Pro 8625 Line showing up on Scanned documents
Hi I have already tried step 4 that you have suggested and it is still not working. I am using Windows OS and I use HP Smart Application when i am scanning. Do you have any further reccomendations?
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Re: scan error message Driver check X
Try alternate methods of scanning.
HP and Microsoft have developed tools and apps to scan from a Windows computer. These apps include the HP Scan and Capture app, Windows Paint, and the Windows Scan app.
HP Smart app (Windows 10): Search the Microsoft Store for HP smart to find and install this app. For more information, go to Using the HP Smart App (Windows 10).
HP Scan and Capture app (Windows 10, 8): Scan documents or photos from the printer or webcam. A full feature driver must be installed on the computer. For more information, go to Using the HP Scan and Capture App (Windows 8 and 10).
Windows Scan app (Windows 10, 8): Search the Microsoft Store for windows scan to find and install this app.
Microsoft Paint (All Windows versions): Search Windows for paint, and then open the Paint desktop app. Click File or the menu icon
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, and then click From scanner or camera.Windows Fax and Scan (All Windows versions): Search Windows for fax to open the desktop app, and then click New Scan.
Webscan utility (network printers): Obtain the printer IP address and use it to open the printer's Embedded Web Server (EWS) in a web browser. On your printer's website, click Webscan on the Scan tab.
, and then click From scanner or camera.Let me know the outcome.
Cheers :)
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
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Re: Email credentials no longer work (all suggested fixes fail)
I've been following this one.
I can get my scanner to pass the test and send one scan, but then it fails all subsequent attempts to scan.
I know I have the gmail part setup correctly because like I said I scan one time, and sometimes get the verfication to work.
I updated to the latest firmware and still have a very frustrating problem.
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Re: HP 6700 faxes won't process if cover sheet is selected from HP Printer Assistant
Great, I have gone ahead and forwarded the details once again to the respective team. Please give us some more time where they can work on it and get back to us with more information.
Will keep you updated!
Thank you :)
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