Officejet Pro 8500a using windows 7 64 bit.
When I installed the hp printer software, I received an error message that it could not find my scanner. Every thing else was installed perfectly w/o a problem, print & fax are fine. I have reinstalled it and gone through the hp scanner problem resolution steps without success.
I downloaded & ran the hp print & scan doctor software and it just hangs up 2/3rds into the search for my office jet and I have to manually kill the task.
I reinstalled windows prior to the problem.