Re: Cannot scan to Mac on OfficeJet 3831 - printing works

,

Removing and re-adding the printer driver should have worked. But it did not.

But Great to hear that you can now scan using USB.

You can try resetting the printing system, this might work with the wireless.

Note: This removes all printers and scanners—including their print jobs and settings—from Printers & Scanners preferences.

• Choose Apple menu > System Preferences, then click Printers & Scanners.
• While holding down the Control key on your keyboard, click anywhere in the list of devices.
• Choose “Reset printing system” from the menu that appears:

• Restart the MAC
• Add the printer again to the MAC
• Click the Apple menu, and then click System Preferences.
• Click Printers & Scanners or Print & Scan.
• Click the plus sign, click Add Printer or Scanner, click the name of your printer.
• Click the Use or Print Using menu, then select the name of your printer.

           ( For printers connected on Wireless select AirPrint or Secure Airprint)

• Click Add to add the printer to the list.
• Try to scan again using the wireless.