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Re: my HP Officejet 7500A Wide Format e-All-in-One Printer - E910a has no power, will not turn on

September 14, 2019, 2:59 pm
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Please try a different wall outlet and if possible power cord. You can refer to this Link: https://support.hp.com/in-en/document/c01321436

 

If the issue persists please contact HP for Service Options

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

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Re: ADF for 2 side scan and paper gets stuck

September 14, 2019, 4:23 pm
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If you have not done so, consider cleaning the ADF area and the ADF rollers.

The procedure for cleaning the ADF / rollers is including in this document:

 Improving Scan Quality

 

Consider

  • The paper you are using to scan the document may be too dry, too thin, or an odd size not supported by the ADF.
  • The ADF may not support the paper size you are scanning for "duplex" or two-sided scanning.

Check...

Specifications>

Paper Handling

Scanning specifications

 

Need or want more information?  Search for additional solutions...

Reference and Resources – Places to find (more) help and learn about your Printer

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type

HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information, more

HP OfficeJet Pro 8715 All-in-One Printer

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution"to help others find it.

 

 

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Re: It

September 14, 2019, 4:42 pm
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Could you please help me with the exact model name or the product number of the printer?

Any hardware changes made in the printer?

 

Keep me posted.

 

Thank you for joining the HP Community.

Have a great day!

Cheers 🙂

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Scanning from Printer- always prompts for scanner driver

September 14, 2019, 4:46 pm
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I am trying to configure my HP Envy 7855 printer to allow scanning from the printer ADF to the desktop, but when I attempt to do this, and select my desktop on the printer, the desktop prompts me for a scanner driver to choose from and HP is not an option on the list. I went from using HP Smart on the desktop to downloading the full web pack (HP ENVY Photo 7800 All-in-One Printer series Full Feature Software and Drivers) hoping this would solve the problem. This is not a showstopper, but it sure would be nice to make it so this works either way. I was unable to find an option in the preferences to select scan from printer, and when I ran the HP Print and Scan Doctor, it suggested a later software version to download, but when it popped up the available printers it listed the 7855 as "not applicable." I am not sure what kind of software it was attempting to install, but I was hoping maybe there was a way to install just an HP scanner driver but there is no option for this as it is contained in the full install for the printer, which I already completed. TIA! 

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Re: How do I eject the flash drive from an Officejet 8610 after scanning a file into it.

September 15, 2019, 2:45 am
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Have you tried with different flash drives?

 

I recommend you try with different flash drivers and let me know.

 

Cheers!

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Re: Locked out of Printer forgot Admin password

September 15, 2019, 3:50 am
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Hi

 

Welcome to the HP Support Community. 

 

Try these steps to restore the network settings to defaults - 

 

Step 1 Network Restore -

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).
2. Touch Network Setup.
3. Touch Restore Network Settings.
A message appears stating that the network defaults will be restored.
4. Touch Yes.

 

Step 2 Reboot the devices -

1. Turn off the Router, Printer, and the computer.

2. Wait for 60 seconds.

3. Turn on the Router first and wait for all the lights to stabilize.

4. Turn on the printer and allow it to configure itself.

5. Turn on the computer.

 

Step 3 Run Wireless Wizard -

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch (Wireless).
2. Touch ( Settings ).
3. Touch Wireless Settings.
4. Touch Wireless Setup Wizard or Wi-Fi Protected Setup.
5. Follow the display instructions to complete the setup.

  

If the issue still persists, I have sent you a private message with the steps to perform a semi-full reset. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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Re: How to utilize printer from computer keyboard.

September 15, 2019, 5:56 am
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Glad to know that the issue is now resolved and thank you for the feedback which will be forwarded to the respective team within HP. Feel free to contact us with any concerns related to HP products.

Happy to help!

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Re: Wired (ethernet) printer not retaining connection to network

September 15, 2019, 8:26 am
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, Welcome to the HP Support Community!

 

Make sure the connections are proper

Refer to step 1 and 2 from this document.

 

Make sure you have the HP Full-featured driver installed on the PC

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

 

Enable Scan to computer option on the HP Printer assistant

Open the printer software, go to scan > manage scan to computer > enable.

Try scanning.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

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HP Officejet Pro 8600 is not scanning

September 15, 2019, 9:25 am
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My HP Officejet Pro 8600 is not scanning when I feed it sheets or try to manually or use the bed. I receive the error message "

This workflow contains the action “Scan Items from HP Devices”, which is provided by a third party. Third party actions must be explicitly enabled." What do I do to fix this? 

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Re: wireless scan I keep getting an image of the printer and the message- "Printer Offline"

September 15, 2019, 9:36 am
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Please know that I have requested that the moderators remove your personal email from your post.  Providing personal information can result in scammers and other strangers trying to contact you.

 

Known solutions here:

 Printer is Offline (Windows)

 

Be sure to check the sections under "Additional Troubleshooting".

 

In some cases, the addition of a static IP address for the printer can resolve issues of this type.

 

More help here:

 Wireless printing center

 

Need or want more information?  Search for additional solutions...

Reference and Resources – Places to find (more) help and learn about your Printer

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type

HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information, more

HP OfficeJet Pro 6978 All-in-One Printer

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution"to help others find it.

 

 

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Printer error codes

September 15, 2019, 9:53 am
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Printer has bene working fine, but recently it stopped mid-copy with error code OXB90A2FF4. Now it either won't come after warming up, on or I get the error code OXB1340D511. I've tried uninstalling and re-installing, and it makes about 4 copies then stops. I've also had the error code OXB8343132. PC says it can't communicate with the device although it's showing as installed, so won't print, scan or anything. 

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Re: HP 6520 PRINTER - spring has detached

September 15, 2019, 11:06 am
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, Welcome to the HP Support Community!

 

If you are facing any issue with paper feed on the printer, perform the troubleshooting steps mentioned in this document.

If there is physical damage to the printer, please contact our HP Support team for Service Options as it could be a possible hardware issue:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

 

Keep me posted for any other assistance.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

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Re: Unable to scan via wifi Mac OS 10.14.6

September 15, 2019, 11:25 am
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, Welcome to HP Support Community!

 

Try the solutions below, and then try to add your printer to HP Easy Scan.

  • Update HP Easy Scan: Open HP Easy Scan. On the upper bar, click HP Easy Scan, click Check for Updates, and then install any available updates.

    Checking for updates in HP Easy Scan

  • Run Apple Software Update: Click the Apple menu , click System Preferences, and then search for and install any available updates.

If none of the above solutions worked, try scanning with another app, such as Apple Image Capture.

 

Scan with Apple Image Capture

 

Apple Image Capture comes with macOS and OS X and provides a quick and simple way to scan.

Apple Image Capture

  1. Place the document or photo print side down on the scanner glass, and then close the scanner lid.

    If your printer has an automatic document feeder (ADF), use it to scan multiple page documents at one time.

  2. Open Finder , and then click Go in the top menu bar.

  3. Click Applications, and then double-click Image Capture.

  4. Click your printer name in the Devices or Shared list.

  5. Click Show Details at the bottom of the screen.

    A preview of the scan displays, and then change any of the following settings:

    • Scan Mode: Select the scanning bed or automatic document feeder.

    • Kind: Set scan as color, black and white, or optimized for text only documents.

    • Resolution: Higher resolution produces better quality images by using more dots (pixels) per inch. Higher resolution increases the file size of the scan. Use a higher resolution for scans with graphics or items that require the best detail. If you are scanning black and white text, higher resolution is not necessary.

    • Size: Use a standard paper size or select the Use Custom Size option.

    • Scan to: Select the folder you want scans to save to or use the Mail option to attach the scan to an Apple Mail email message.

    • Name: Type a name for the saved scan file.

    • Format: Select the file type for the scan.

      NOTE: 

      To save multiple page documents or multiple images into a single file, select the PDF or TIFF format, and then select the box next to Combine into single document. This feature is only available with these formats.

    • Image Correction: Click the pop-up menu, and then select Manual to display color change options such as brightness and saturation.

  6. Click Scan.

Let me know if this helps.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

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Re: Scan to email is not working.

September 15, 2019, 11:28 am
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, Welcome to HP Support Community!

 

Assign manual IP to your printer-

The steps on how to set a manual IP address can be found here.

For the DNS servers please use 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Alternate DNS server. These are Google’s public DNS servers.

 

Keep me posted for further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

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Re: scanner

September 15, 2019, 11:34 am
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, Welcome to HP Support Community!

 

How is the printer connected to your computer?

Are you trying to scan from the printer or the computer?

Is it the Scan to Email feature that you're trying to access?

 

Keep me posted for further assistance.

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Re: My Deskjet F4583 is offline, and I cannot determine why (MacOS 10.14.6). Just started last night

September 15, 2019, 11:39 am
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 , Welcome to HP Support Community!

 

 

Solution one: Turn the All-in-One off and then on again

Follow these steps to turn the product off and then on again.

  1. Press the Power button () to turn off the product.

  2. Wait 15 seconds.

  3. Press the Power button () to turn on the product.

  4. Check the lights on the control panel to make sure that they are no longer blinking.

  5. Try the intended task again.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution two: Reset the All-in-One

Follow these steps to reset the product.

Step one: Perform a power reset

  1. With the printer turned on, disconnect the power cord from the rear of the printer.

  2. Unplug the power cord from the wall outlet.

  3. Wait at least 15 seconds.

  4. Plug the power cord back into the wall outlet.

  5. Reconnect the power cord to the printer.

  6. Turn the printer on.

Step two: Print a self-test page

Printing a self-test page verifies if the hardware functions correctly.

  1. Load U.S. letter or A4, unused, plain white paper into the input tray.

  2. On the control panel, press and hold the Paper Type button and Resize to Fit button at the same time.

    Figure: Press these buttons to print a self-test report

  • Paper Type button

  • Resize to Fit button

Release both buttons at the same time. The product prints a self-test report.

 

Keep me posted for further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

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Re: Scan to computer disabled

September 15, 2019, 11:50 am
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, Welcome to HP Support Community!

 

Is there any error message when you scan?

Are you trying to scan from the printer or the computer?

Which application are you using to scan?

 

Meanwhile, refer to this document HP Printers - How to Scan (Mac) for help.

 

Keep me posted for further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

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Re: OfficeJet Pro 8620 ADF Won't Duplex

September 15, 2019, 11:55 am
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Start with the simple stuff:

 

Duplex feature installed? (Model Dependent)

Control Panel> icon view > Devices and Printers>

Right-Click Printer > Printer Properties> tab Device Settings>

Under Installable Options > Automatic Duplexing Unit > Select / Verify Installed > OK

 

Duplex feature in Printing Preferences (Model Dependent)

Control Panel> icon view > Devices and Printers>

Right-Click Printer > Printing Preferences

Select a shortcut that provides the feature and leave that shortcut highlighted (selected)

And / Or (if your printer software supported “custom shortcuts”)

Select a shortcut > Make changes that includes “Duplex” 

NOTES

  • Remember to check the settings under each Tab
  • Pay attention – not all Media (kind of paper) and / or paper sizes support Duplex

 

Save the changed shortcut settings with “Save As” (wording varies) to create a Custom shortcut

If you like, leave that (new / custom) shortcut highlighted as the “default”

Click Apply / OK to save the shortcut

 

 

More..

 

Stop all programs:  Browsers, games, Applications, etc.

 

Control Panel> icon view > System> System Protection> 

Click (Highlight) your main disk (C) > Select Create a Restore Point

OR

(As available)

Create a restore point now for the drives that have system protection turned on

Create

 

Next...

 

➡️  Download and run the latest Doctor software to see if it can find and resolve the issue.  (For Example, the Doctor is available on the homepage of your printer Website support and from HP Print and Scan Doctor for Windows)

 

➡️  You could try removing / adding the printer in Devices and Printers.

 

➡️  You could try removing and reinstalling the printer software.

 

Uninstall existing printer software from Programs and Features.

 

 

  • MethodOne - Control Panel > icon view > Programs and Features >
  • Method Two - Settings> Apps> Apps and Features>
  • Search or Scroll down
  • Uninstall the printer software
  • After the software is removed, Restart the computer and log in

 

Installation - Printer Software

 

  • Download-Save-Install the Full Feature Softwareor HP Easy Start Printer Setup for your Operating System version.
  • If you use the EasyStart method, select the Full Feature Software (full driver) when the option is presented.
  • After the software is installed, Restart the computer and log in

 

 

Need or want more information?  Search for additional solutions...

Reference and Resources – Places to find (more) help and learn about your Printer

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type

HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information, more

HP Officejet Pro 8620 e-All-in-One Printer series

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution"to help others find it.

 

 

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Re: Cannot fax

September 15, 2019, 12:08 pm
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, Welcome to HP Support Community!

 

To be able to provide you with an accurate solution, I would like to know the following:

 

Is it a shared fax line or a dedicated line?

Is the internet connected to the same line?

Do you have a voice mail on your line?

Are you able to receive faxes?

 

Additionally, print a fax test report to identify any issues with the printer, phone line connection, or fax settings. On the printer control panel, locate Run Fax Test or Fax Test Report in the Fax or Setup menus.

 

Keep me posted of further assistance.

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Re: MacOs Catalina using Easy Scan

September 15, 2019, 12:13 pm
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, Welcome to HP Support Community!

 

Yes, there should be an HP Easy Scan version released for the new Mac OS.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

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